Hounslow Council


Agenda item

CEX 135 - Quarterly Performance Report (Quarter 2) 2016-2017

Report by Councillor Ed Mayne, Cabinet Member for Corporate Performance and Customer Care.

Decision:

An amended version of the report had been substituted prior to the meeting as the original version did not show the latest data.

 

Resolved:

 

That Cabinet agreed the recommendations of the report as follows:

 

1.     Cabinet noted and discussed the report on Quarter 2 2016/17 performance data.

2.     Cabinet noted the London-wide LAPS performance data for Quarter 1 2016/17 (retrospective).

 

Minutes:

See the amended version of the report, published on 13 December 2016, by Councillor Ed Mayne, Cabinet Member for Corporate Performance and Customer Care – Agenda Item 6.

 

An amended version of the report had been substituted prior to the meeting as the original version did not show the latest data, but that of the previous year. In Councillor Mayne’s absence, Councillor Mann introduced the report.

 

Councillor John Chatt, Chair of Overview and Scrutiny Committee, was in attendance and raised some questions about the report. He felt that it had been helpful to be able to compare the earlier version, which consisted of the previous year’s data, with the current data. However, this raised concerns as performance did not seem to be improving and the percentage of indicators showing ‘red’ (out of target) or ‘amber’ (nearing target) remained high. He was aware of the Action Plans in the appendices to the report but there seemed to be a worsening situation rather than improvement and some parts of the report were confusing.

 

The Chair invited Victoria Lawson, Director of Customer Relations, Communications and Engagement, to address the points raised. Ms Lawson apologised for the issuing of the wrong paper. She explained that differences between the 2015/16 and 2016/17 data reflected the fact that some targets had been stretched.

 

It was noted that true comparisons required whole year figures to compare, but Councillor Chatt commented that full year figures including projected and split figures could be confusing and difficult to interpret. Ms Lawson suggested that it might be helpful to discuss the details, including the improvement plans, further with Councillor Chatt outside the meeting and he welcomed this offer. Ms Lawson further explained that she and Councillor Ed Mayne had attended a Scrutiny meeting to discuss ways to streamline the Cabinet report to make it clearer.

 

Councillor Theo Dennison was also aware that Councillor Mayne was seeking to improve presentation. He encouraged Scrutiny to spend time looking in depth at each performance indicator rather than the summary as it was helpful to have Scrutiny as a full partner in this exercise. He pointed out that the administration was ambitious in stretching targets. This made it more difficult to achieve ‘green’ which would be possible if lower standards were set.

 

Councillor Tom Bruce agreed with Councillor Chatt that the level of trajectory concerning improvement could be misleading but pointed out that although Councillor Mayne owned the presentation of the report, the details of the indicators were owned by the relevant Cabinet members. Hence, it would be helpful for Scrutiny Panel Chairs to work collaboratively with individual Cabinet members on the detail of key areas either informally or via Scrutiny meetings.

 

Councillor Chatt understood the difficulties in making improvement, particularly in the current financial climate, but stressed that it was essential to do so. He noted that criticisms identified in surgeries and in residents’ surveys equated with some of the targets which were not met. 

 

Councillor Richard Foote wished to draw attention to BPI 79 and 80, relating to sickness absence and non- permanent staffing as initiatives in these areas had seen some performance improvement.

 

The Chair thanked all contributors as the points raised were well made. He noted that some indicators relied on work with additional partners and some such as air quality were national targets which the local authority was not able to control. Members agreed that it was useful to collaborate with Scrutiny to share the work being done in detail on individual indicators.

 

Councillor Amrit Mann moved the recommendations of the updated report. These were seconded by Councillor Tom Bruce.

 

The recommendations had been moved and seconded. Members considered the report and all the issues and options contained therein and in conclusion the recommendations were agreed unanimously.

 

Resolved:

 

A)    That Cabinet agreed the recommendations of the report as follows:

 

1.     Cabinet noted and discussed the report on Quarter 2 2016/17 performance data.

2.     Cabinet noted the London-wide LAPS performance data for Quarter 1 2016/17 (retrospective).

 

B)    That Cabinet considered it helpful to explore with Scrutiny by appropriate means the detail of the action plans relating to particular indicators so that they might work together towards improvement in these areas.

 

Supporting documents: