Hounslow Council

Agenda and minutes

Venue: Open Area, Lampton Park Conference Centre (Civic Centre), Lampton Road, Hounslow

Contact: Frances Nwanodi by phone on 020 8583 2064 or by email at  frances.nwanodi@hounslow.gov.uk 

No. Item


Welcome and Apologies for Absence (19:00 - 19:05)


The Chair, Mohammad Chaudhury, welcomed members to the meeting, in particular Jane Hunter who was the new representative for the Hounslow Federation of Tenants and Residents Association (HFTRA); Derek Collett who was deputising for the Citizen’s Advice Bureau; Gavin Patel who was representing Seema Maholtra MP; and Emma Millard (Neighbourhood Community Safety Co-ordinator, Feltham), who was delivering the presentation about the role of Neighbourhood Community Safety Co-ordinators.


Apologies for absences were noted.



Minutes of the Meeting held on 16th January 2012 and Matters Arising (19:05 - 19:10) pdf icon PDF 89 KB


Mohammad Chaudhury thanked John Rowntree for chairing January’s Group meeting which he had been unable to attend due to unforeseen circumstances.  The minutes of the meeting held on 16th January 2012 were reviewed.  There were no amendments and were signed by the Chair as a true record.


The following matters arising were discussed:

Item 122, page 5, final paragraph – there would be further information about the link between burglaries in Bedfont and Hillingdon during the Police Progress Update.


Item 122, page 6, distribution of information from the Road Safety Council relating to cycling was not yet available for distribution.


Item 123, page 6, information on the fire in South Brentford would be distributed as soon as possible



Member Organisation Presentation: Hounslow Asian & African Youth Association (19:10 - 19:20) pdf icon PDF 3 MB

  • May’s Member Organisation Presentation will be delivered by Hounslow Community Alliance


Fuad Uddin delivered a presentation about the Hounslow Asian and African Youth Association (HAAYA) – agenda pack pages 8 - 13.  HAAYA’s primary aims were to:

  • support the personal development of young people and to offer individuals the opportunity to develop and achieve their potential, particularly those who were vulnerable, disadvantaged, and at risk of social exclusion;
  • organise a range of cross-cultural leisure, educational and social activities for potentially disaffected youth across the borough;
  • encourage young people to take an active role in their local community;
  • promote community cohesion and cooperation amongst the different faith and non-faith communities


HAAYA delivered four key programmes – a Saturday school to address underachievement, a boys club, a girls club and a football club.  Both the boys and girls club programmes included the delivery of a variety of workshops geared to raising awareness about issues such as alcohol and drug abuse as well as providing young people with the opportunity to get involved in recreational / educational activities outside of the school environment.


HAAYA also provided young people with volunteering opportunities so that they could develop new skills such as business skills and improve their chance of gaining employment.  A Connexions Personal Adviser was available one day per month to provide one to one support to young people who were not in education, employment or training.


The following information arose from a question and answer session:

HAAYA worked with young people between the ages of thirteen and nineteen although in the case of Looked After Children the upper age limit was twenty-four.


HAAYA actively worked with young people to plan the programmes that the organization delivered and to get feedback from young people in order to monitor and evaluate the effectiveness of their programmes.


HAAYA was open to working with other African organizations.  HAAYA did deliver a range of sporting activities however football was the permanent sporting activity on its programme.



Presentation: Neighbourhood Community Safety Co-ordinators by Emma Millard (19:20 - 19:35) pdf icon PDF 343 KB


Emma Millard delivered a presentation (agenda pack pages 14 to 24) about the role of Neighbourhood Community Safety Co-ordinators (NCSCs) in London Borough of Hounslow (LBH).  The NCSCs had been based at five police stations across for the borough for over 2 years.  They worked alongside the Safer Neighbourhood Teams (SNTs) in Chiswick; Brentford and Isleworth; Feltham, Heston and Bedfont; Heston and Cranford and Hounslow Central.


The role of NCSCs involved working in partnership with various agencies to deliver an integrated response to crime, anti-social behaviour (ASB), alcohol and drugs problems.  This included working innovatively to develop community engagement to tackle and prevent community safety issues.


There had been a range of activities taking place across the borough including working with Community Payback; developing a mental health information sharing protocol; improving links with the Neighbourhood Watch Co-ordinator and promoting the use of anti-social behaviour action groups (ASBAGs).


Emma Millard outlined five key achievements for each of the Areas during 2011/12 which included securing the closure of crack houses and brothels; using joint action groups to tackle ASB issues; securing grants for crime detection equipment and crime prevention events; and application, implementation of monitoring of Controlled Drinking Zones (see agenda pack pages 18 to 22 for full details).


The following information arose from a question and answer session:

The NCSCs worked in partnership with the London Fire Brigade (LFB), for example the LFB had played a key role in the joint action group that had tackled environmental crime issues in the Pitts area in Bedfont.


In relation to licensing, the NCSCs ensured that any relevant information that they acquired from their work was shared with the LBH Licensing Team.  Also, the Hounslow Police Team had been tasked with looking into licensing in the borough.


Further information relating to the community engagement work being delivered through the Somali Women’s Project in the Hounslow Central area would be shared with HAAYA.


Ch Supt David Bilson commented that he appreciated the continued support of the local authority for the role of the NCSCs as their presence in police stations had made a difference in policing and enforcement in the borough.  Mohammad Chaudhury concurred with these comments, adding that the Council had recently established the Hounslow Police Team and included funding the police officers in the team.



i.                    Frances Nwanodi to distribute information about the Somali Women’s Project in the Hounslow Central area



Presentation: Total Victim Care by Hounslow Police (19:35 - 19:50) pdf icon PDF 225 KB


Sergeant Ehab Al-Hashimi delivered a presentation about Total Victim Care (agenda pack pages 25 to 33).  The new initiative had been launched a month ago with the aim of ensuring that the Metropolitan Police Service (MPS) provided consistent victim care across London.  The new system involved the use of Victim Care Cards and a Quality Call Back system.


The Victim Care Card would be given to a victim during the initial stages of the investigation of a crime.  The Victim Care Card would contain the crime / incident number, date, investigator’s name and email address and the investigator’s line manager’s name.  There was a checklist on the back of the card so the Victim would know what information the investigating officer should have discussed with them.  The Victim Care Card also had a section showing the key milestones of an investigation.    A victim would be provided with a crime number within thirty-six hours of reporting the crime.


The Quality Call Back system involved contacting up to fifty victims every two weeks for feedback on the service delivered by officers.  This provided a mechanism to monitor victim care and ensure that the system was working well.  The performance of the officers was rated using a scale of 1 to 10 and it fedback into officers’ performance packs.


In general the feedback relating to Hounslow police officers had been positive although the use of emails had been highlighted as an area for improvement.  In some instances information from the quality call back had not been consistent, for example a victim had not been happy with the service provided but still rated the officer 8 out of 10.


Hounslow Police had added an additional letter for distribution along with the Victim Care Card to provide victims with more information, for instance timelines for attendance of a forensic officer and additional contact details.


Finally, Hounslow Police had recently launched its TWITTER account - @MPSHounslow.


The following information arose from a question and answer session:

Hounslow Police were not using their TWITTER account as frequently as other neighbouring police forces, for example Hammersmith and Fulham Police tweeted regular updates about incidents and crime statistics.  Hounslow Police had only just launched its TWITTER account and it was being developed on a ‘part-time’ basis due to resources – the level of resources in the police service varied from borough to borough.  However it was accepted that the TWITTER service needed to be developed further.  This would be addressed over the coming months.


Ch Supt David Bilson added that the Victim Care Card system had been introduced in response to findings showing that whilst MPS Officers had generally been good at the initial service they provided to victims, (responding to the initial report), this had not been the case for the ‘follow-up’ service they provided.  The new system had been introduced to address this.  There were cases where investigations could not be carried any further than the initial report due to a lack of  ...  view the full minutes text for item 134.


Police Progress Update (20:05 - 20:25) pdf icon PDF 238 KB

  • Safer Neighbourhood Team Reports
  • Crime Maps
  • Stop & Search Data

Additional documents:


Ch Supt David Bilson referred members to the Police Progress Updates on agenda pack pages 34 to 102.  In relation to the crime statistics the current situation was very similar to the position at January’s meeting, with violent crimes falling and property related crimes increasing (based on comparison with the positions for 2011/12 with that of 2010/11).  Resources had been moved to focus on detection which had led to an improvement in the crime statistics since the report was published. There had also been an improvement in the crime detection rates since the beginning of the year.  However Ch Supt David Bilson acknowledged that there was need for further improvement.


The crime maps showed that incidents of burglary in Central Hounslow and Hounslow South had reduced.  It appeared that incidents of burglary were moving away from Heston into Hounslow West and further south Heston.  A range of tactics were being employed to tackle residential burglary, including the use of SNTs, plain cloth patrols, an investigative approach and maximising the use of forensics.


In relation to street crime, there had been an improvement in Central Hounslow where the number of offences reported had declined however there appeared to have been a shift towards Hounslow West and more resources had been deployed to the area as a result.


Whilst the incidents of most serious violence (MSV) had fallen there was a continued approach focusing on town centres, problem licensed premises and know domestic violence offenders.


Theft from / of motor vehicles continued to be challenging with incidents focused in Chiswick, Brentford and Central Hounslow.  High visibility SNTs and an investigative approach were being used to tackle the situation.


Ch Supt David Bilson gave members a brief update on two recent knife crime incidents.  There had been an arrest in relation to the incident in Barretts Road and the investigation was ongoing.   With regards to the incident in Ellwood Road the victim had had to be airlifted to hospital due to the severity of his injuries.  The Serious Crime Command was supporting Hounslow Police due to the severity of the attack.  So far there had been three arrests with one person being charged with attempted murder.


Ch Supt David Bilson informed the group that there had been an early morning operation targeting the people living under the bridge of the M4 and North Hyde Road.  Whilst there had been people living under the bridge for two years, the situation had recently reached a crisis point as the number of inhabitants had increased and a combination of issues around public health, drugs, alcohol and criminal activity had emerged.  Although the inhabitants declared themselves to be Indian they had destroyed their personal identity documents (passports etc) which meant the Indian High Commission had had to carry out time consuming investigations before being able to issue new documents.  The issue was also compounded by the variety of agencies involved and the different land owners.  However a joint operation between Hounslow Police and the  ...  view the full minutes text for item 135.


Police Community Consultation - Open Questions and Discussion (Group) (20:25 - 20:35)


Members Questions were recorded under the relevant agenda items.



Police Community Consultation - Open Questions and Discussion (Public) (20:35 - 20:45)

Members of the Group or members of the public may raise matters regarding local policing. A more effective response can be provided if advance notice is given to the Secretary before 1pm on the day of the meeting. A question paper is enclosed with the agenda.


Ch Supt David Bilson was thanked for securing the use of the thermal imaging helicopter in the area which had helped tackle some issues.


There was a request for greater visibility of police on the local streets in line with the introduction of police on the beat in 1829.  Over the last forty-five years police visibility on the streets had diminished.  Ch Supt David Bilson said that the MPS remained committed to having two police constables and three PCSOs per ward on foot patrol.


In response to concern expressed about groups of young people congregating on the streets in Isleworth, Ch Supt David Bilson explained that young people had a right to use public spaces and enter the shops however the SNTs did engage with young people on the streets and where appropriate a variety of interventions might be used.  Such interventions included working with youth services or the young offender teams; obtaining ASB orders or working with the parents of young people.



Annual General Meeting: Member Voting List and Nomination Forms (20:45 - 20:50) pdf icon PDF 63 KB

Additional documents:


The voting list and nomination papers were noted.



2012 Hounslow Youth Crime Conference - item for noting pdf icon PDF 126 KB

  • Young Peoples’, Facilitators’ and Teachers’ Evaluation Feedback Summaries
  • Young Peoples’, Facilitators’ and Teachers’ Comments
  • Young Peoples’ Ladder Game Rankings


The evaluation feedback from the 2012 Hounslow Youth Crime Conference was noted.  Mohammad Chaudhury commented that the reduced levels of funding for the Group’s activities would make it more challenging to deliver the conference in future years.  Members expressed their appreciation for the efforts of all those involved in organising the conference.



London Wide Update (including minutes where available) (20:50 - 20:55) pdf icon PDF 80 KB

  • Minutes of November’s LCP2 Chairs Forum
  • LCP2 Newsletter, February 2012:  any one interested in attending the Central Communications Command Forum meetings on behalf of the Hounslow CPCG should contact the Group Secretary  - next meeting at 6pm on Tuesday 27th March 2012 in Lambeth

Additional documents:


The minutes of the Chairs Forum and the LCP2 newsletter were noted.


Mayor's Office For Policing and Crime Updates

  • “Let’s Talk Crime and Safety” roadshow event held at the Civic Centre on 18th February 2012


Rachel Heydon, Chair of the Bedfont SNP and representative of all SNPs in the West Area, commented that she had attended the recent Mayor’s Office for Policing and Crime roadshow event that was held at the Civic Centre on 18th February 2012.  Kit Malthouse initially evaded answering her question about whether there was any plan to accelerate the recruitment of PCSOs although he eventually agreed to look into the situation.  Kit Malthouse also ignored Rachel Heydon’s question about the reduction of Sergeants covering the five SNTs across the borough. 


Ch Supt David Bilson commented that the recruitment for PCSO had been oversubscribed however due to the forthcoming Queen’s Jubilee, Olympic and Paralympic events it would not be possible to train the new recruits until the Autumn.  He added that Sergeants who had to cover two wards at SNT level were able to cope with the responsibilities.  The situation relating to officer numbers and service structure would be discussed further at a Group meeting once there was more detail.


Rachel Heydon commented that in comparison to some other boroughs, the information that was made available by Hounslow Police and the Council was of a high standard and she was proud of the service being delivered by the SNTs.  Mohammad Chaudhury added that over the span of eight Chief Superintendants in the borough there had only been difficulties securing information from one Borough Commander. 



Date and Venue of Next Meeting - AGM Meeting on Monday 14th May 2012 pdf icon PDF 39 KB

§         The 2012 – 2013 meeting calendar is attached


The date of the next meeting and the meeting calendar for 2012/13 were noted.



Any Other Business pdf icon PDF 42 KB


Hounslow LINK was holding a Health Question Time Event on Wednesday 21st March 2012 and members were encouraged to publicise the event and attend.


Mohammad Chaudhury said that the 101 police line for non-emergency calls cost 15 pence per call by contrast calls to 999 were free and calls to most local police stations were either free or relatively cheap depending on an individual’s telephone package.  Residents in LBH were not happy with this discrepancy in charges.  He asked Ch Supt David Bilson and Gavin Patel to take up this matter.


Fuad Uddin informed members that there had been some reports of Digital conmen who had be defrauding vulnerable people of cash by claiming to be Digital Help Team Staff.  He added that genuine Digital Help Team Staff would not accept the £40 payment in cash (for further information please refer to attached email circulated with the minutes of the meeting or click on the link http://www.helpscheme.co.uk/).