Hounslow Council

Agenda and minutes

Venue: Open Area, Lampton Park Conference Centre, (Civic Centre), Lampton Road, Hounslow. View directions

Contact: Email: jane.medici1@hounslow.gov.uk 020 8583 2064 

No. Item


Welcome and Apologies


Residents were welcomed to the meeting and apologies given.  In Cllr Kaur’s absence Cllr Collins had agreed to chair the meeting.



Minutes of the meeting of 15 October 2015 pdf icon PDF 91 KB


The minutes of 15 October 2015 were agreed to be an accurate record with the inclusion of the tribute to Daphne Rathbone by Cllr Collins.


Matters Arising


George Foster reported that TFL had been invited to attend the March 2016 meeting.


Life Project - Engagement - Joanne Powley Asst Commissioning Manager for Preventative Services and Supported Hounsing


Joanne Powley spoke about the Life Project.  The project is about getting the right support to the right people at the right time and aims to maximise opportunities for residents to maintain independence and to prevent needs from escalating.  Joanne Powley reported that they were working to make available services more visible, they were concerned that residents did not know what was available and that services were difficult to access.  It was clear that even professional were not aware of what was available.  The Life Project offered help, support and activities to residents who were encouraged to get involved.  Joanne Powley welcomed enquiries from residents who would be interested in being ‘mystery shoppers’ and sharing their experiences (from 2017).  Joanne Powley shared information on current provision and activities.  There are currently over 59 contracts with 30 providers.


Answers given to residents questions:


         If residents knew about services which were needed they should contact Joanne Powley to let her know.


         Joanne Powley will look into the viability of establishing a central hub (possibly in more than one location) open to residents on Saturdays and Sundays to provide opportunity for residents to speak directly to an advisor.  It would not be possible to have a permanent physical address due to funding issues but may be possible hold drop-in sessions in up to 15 different locations on a regular schedule.


         Hubs would be unable to hold activities but will have information and support on these.


         Support would be available to all vulnerable residents, including carers.


Residents raised further concerns regarding the constant changes to care workers.  A resident also reported that there were currently no activities in Feltham.


Cllr Collins added that it was important that the lack of cohesion with overlapping of support worker or with hospital services was addressed.  He said that communication needs to improve and services users need to be told of changes in good time with full hand over taking place.  Cllr Collins added that it would be good to have a tandem cycling activity available.


Cllr Collins thanked Joanne Powley for her presentation and asked residents to contact her direct at Joanne.Powley@Hounslow.gov.uk  if they wanted help or would like to become involved in the project.


Health and Well Being Services in Hounslow - Jennifer Banks-Smith for Hounslow and Richmond Health Council


Jennifer Banks-Smith from Hounslow and Richmond Health Council was welcomed to the meeting.


The Health and Well Being Services provide support to residents to help them stay healthy and prevent deterioration.  They also help people to become more independent.  Residents accessing the service need to live in the borough and be registered with a GP.  They also train and support volunteers to work directly with residents to help them stay and become healthy.  Some of the services they provide which residents need to be referred into include the Expert Patient Programme, Vascular Awareness Programme and a Stop Smoking Service.  They also run exercise on referral programmes, delivered out of the leisure centres.  All other services provided by the programme are available on self-referral. A new model of service from 1 April 2016 would be delivered from a central hub.  Jennifer Banks-Smith welcomed ideas from residents about what other support and activities were needed.  Information on the programme will be circulated together with contact details.


Cllr Collins questioned whether the project was providing preventative support for eating disorders and requested that this be taken back to the project to be picked up as a preventative service.  Cllr Collins expressed concern that there was a need for GPs to promote the project.


A resident reported that they had booked onto a weight loss programme and that they were looking forward to starting this. 


A resident expressed concern about the difficulties residents faced travelling around the borough to different appointments and asked that this be addressed urgently.


Cllr Collins thanked Jennifer Banks-Smith and requested that she return to the forum in 2016 to report on developments in the project.


Wheelie Bins in Hounslow - Nicola Taylor, Resource & Recycling Manager


This item was postponed to a forum in 2016.


Any Other Business

Any other business which the Chair agrees to consider on the grounds of urgency.


Residents raised concerns about the condition of the dropped curb pavement near the Star Centre on Star Rd.  The crack has been worsening and residents are concerned about the safety of wheelchairs using the route.  It was reported that a resident’s wheelchair had been seriously damaged and that this was not the only wheelchair known to be damaged.  Cllr Malhotra responded and said that Hounslow Highways had been out to inspect the curb, he had also taken photographs of the area and said that there were actually 2 problems.  The first was the response received from Hounslow Highways, which stated that they did not believe there was a problem, this e-mail did not have a name of signature on it and the issue with the response had been reported to David Palmer to investigate further.  The second problem was the number of cars parked on the curb, preventing access to the dropped curb.  Photographic evidence had been submitted and a proposal has been put to the traffic team to change into double yellow lines and add traffic restrictions including a loading bay opposite the area.  This will go to consultation and possibly come the DCF before finalising.  The additional issue of a drain at the dropped curb causing tripping and catching onto chairs was also raised.  All correspondence about the issue will be copied to Butan and Celia Golden as this could be considered an equality issue.  Cllr Malhotra was concerned that officers were not properly appreciative of the extent of the issue, it may have been reviewed by an able-bodied officer not from the perspective of a wheelchair user. 


Further concerns were reported about the dropped curb near the 111 bus stop where the slopes are too high, wheelchair users are unable to navigate them without help.  The Windmill Pub is also about to have major renovations and concern was expressed about potential obstacles being caused by workmen parking across the pavement. 


The littering in the area had been reported to the Council and a response received to say they did not have any power to deal with it.  This is regarded as fly tipping (taking place on council property) and Cllr Malhotra had tweeted an image of the area but had not had a response back.  Cllr Malhotra encouraged residents to tweet pictures of the problem.


Groundwork – Better Homes, Better Health


Tahir Akar from Groundwork spoke briefly about the Better Homes, Better Health project.  Hounslow Council are providing a free package of wider support to older and disabled residents, people with a long-term health condition and families with children under 5.  Home visits were available by trained energy advisors who would look at energy saving measures, provided advice on energy saving and fuel bills, help and support residents to claim energy related benefits and refer to other services as needed (such as the Handyperson Service).  Residents may also be able to receive a free ‘Stay Warm Pack’.  Tahir Akar asked residents to contact Groundwork (0300 365 3005)  ...  view the full minutes text for item 64.


Date of Next Meeting 16 March 2016

Future items for consideration


The date of the next meeting was noted.